Contact Us: info@noreastcleaners.com
Perhaps you have questions about our business or about the specific services that we offer. Chances are that others have asked the same questions that you are considering right now. The following listing provides answers to the most common questions that we encounter. You are welcome to browse through the following brief listing to see if your question is answered. Questions have been segmented into the following categories:
Q. Why choose Nor’east Cleaners?
A.
- Locally owned, owner-operated business.
- Highest quality – we do all the work ourselves.
- Chosen #1 Dry Cleaner by Readers Choice seven years in a row!
- Recognized as a Green Cleaner by the Green Cleaners Council.
Q. How will I be billed?
A. Nor’east Cleaners will bill you on a monthly basis, which can conveniently be charged to your credit card. We also offer e-billing to save you time and to reduce paper.
Q. How do I change my personal information and preferences?
A. Contact us at 978-283-4545 or by email to info@noreastcleaners.com, and we will gladly handle any changes to either your cleaning preferences or your personal information.
Q. How do I get started?
A. Call 978-283-4545, and one of our customer service representatives will take all the necessary information, or print out the Delivery Application Form and fax to 978-283-4515.
Q. Still have questions?
A. Contact us at 978-283-4545 or by info@noreastcleaners.com.
Q. Do I need to be home at the time of pick-up or delivery?
A. No. Our delivery associate will automatically pick-up/deliver your items to your chosen location.
Q. Where do you pick-up/deliver my clothes and other items?
A. You select the location you want our delivery associate to service. Perfect locations are: your front, side, or back door or in your garage/shed. Wreath hangers are available for your door that you can place at the selected location for pick-up/delivery.
Q. What type of bag do I put my items in?
A. Nor’east Cleaners will provide two sturdy, nylon laundry bags, tagged with your name, at no charge. Your first order may be placed in a plastic bag, along with your name, address, and telephone number.
Q. What if I need something faster than the three-day turn-around on your route service?
A. You may place a Special Instruction Form in your bag, contact us at 978-283-4545, or by email to info@noreastcleaners.com.
Q. What if I have a special request/issue with my garments?
A. You can use a Special Instruction Form included in your welcome box, fill in the necessary information, and leave it in your delivery bag with the garment.
Q. Can I get alterations or repairs done?
A. Please fill out a Special Instruction Form and place in the bag with your garment. If the article needs to be fitted, you may come in to the East Gloucester store for a fitting and we will deliver it back as soon as the alterations are complete.
Q. How do I handle problems with my order after the items have been returned?
A. You may contact us at 978-283-4545 or by email to info@noreastcleaners.com. We will respond immediately!
Q. Am I required to use a Garment List with each order?
A. No, these are not required, but are provided for your convenience.
Q. What days will I be serviced on?
A.
- Monday/Thursday: Gloucester, Rockport, Newburyport
- Tuesday/Friday: Manchester, Essex, Hamilton, Beverly Farms, Ipswich, Wenham, Beverly Cove
Q. Do you offer a guarantee on your cleaning service?
A. Our guarantee is simple and risk-free. If you are not 100% satisfied, please give us the opportunity to correct the situation. If we cannot, we will return 100% of your charge.
